These Terms and Conditions set out the agreement between you and Rubbish Clearance Streatham for the provision of rubbish clearance, waste collection and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer, you or your refers to the person or business ordering rubbish clearance or waste collection services from us.
We, us or our refers to Rubbish Clearance Streatham, the provider of rubbish removal and related services.
Services refers to any rubbish clearance, waste collection, loading, transportation, disposal, recycling or related services that we agree to provide.
Waste refers to any items, rubbish, junk, debris or materials that you ask us to remove, subject to the exclusions set out in these Terms and Conditions and applicable waste regulations.
We provide rubbish clearance and waste collection services for domestic, commercial and other premises. This may include, but is not limited to, household rubbish removal, furniture and bulky waste clearance, garden waste removal and general waste collection.
The exact scope of the Services will be as agreed at the time of booking and confirmed in our quotation or booking confirmation. We reserve the right to refuse to remove any items that are prohibited under law, unsafe to handle or outside the agreed scope.
We will at all times aim to carry out the Services with reasonable care and skill and in accordance with applicable waste management regulations.
You may request a booking for our rubbish clearance or waste collection services by telephone, email or any other contact method we make available from time to time.
To make a booking, you must provide accurate information including the address for collection, access details, type and approximate volume or weight of waste, any time constraints and any relevant site or safety information.
Based on the information you provide, we may give an initial estimate. This estimate is not a final price and is subject to confirmation on arrival once our team has inspected the waste and the site conditions.
Your booking is only confirmed once we have accepted it and provided a booking confirmation. We may decline a booking at our discretion, including where the waste is unsuitable, access is not feasible, or we are unable to provide the Services at the requested time.
Any estimate provided prior to arrival is based on the information you supply and typical volumes for similar clearances. The final price will be confirmed on site, taking into account the actual volume, weight, type of waste, labour required, access, parking and any additional services requested.
Prices are usually based on a combination of load size, weight, time on site and disposal or recycling costs. We will inform you of the price before starting the work. If you decide not to proceed at that point, we reserve the right to charge a call-out fee to cover our costs.
We may apply additional charges where:
Access is restricted or involves long carrying distances, stairs or difficult handling.
Waste is excessively heavy, requires dismantling, special handling or additional labour.
We incur parking fees, congestion charges or other third-party charges directly related to the job.
Any pricing information provided on our website, in leaflets or other materials is indicative only and may be updated or varied at any time.
Payment for Services is due on completion of the work on the day of collection, unless we have agreed alternative payment terms in writing before the job commences.
We accept a range of payment methods, which may include cash, bank transfer and card payments. The exact methods available will be confirmed at the time of booking or on our invoice.
For business customers or regular clients, we may agree account terms or invoicing arrangements. Where this is agreed, invoices must be paid within the time period stated on the invoice. If no period is stated, payment is due within 14 days of the invoice date.
We reserve the right to charge interest on overdue amounts at the statutory rate applicable to commercial debts in the United Kingdom and to recover any reasonable costs incurred in pursuing late payment, including debt collection fees and legal costs.
You may cancel or amend your booking by contacting us as soon as possible and no later than 24 hours before the scheduled arrival time.
If you cancel with less than 24 hours notice, we reserve the right to charge a cancellation fee to cover our time and any costs incurred. The amount of this fee will be reasonable and proportionate to the lost booking.
If our team arrives at the agreed time and is unable to complete the job due to circumstances within your control, such as lack of access, absence of an authorised person, refusal of entry or incorrect information about the waste, we may treat this as a short-notice cancellation and charge a call-out or cancellation fee.
We may cancel or reschedule a booking where necessary due to vehicle breakdown, staff illness, severe weather, unsafe conditions, regulatory issues or circumstances beyond our reasonable control. In such cases, we will offer a new appointment time as soon as reasonably possible. We will not be liable for any indirect loss resulting from such cancellation or delay.
You are responsible for ensuring that we have safe and reasonable access to the collection address at the agreed time. This includes arranging for gates to be open, informing any concierge or site management, and ensuring that parking or stopping is possible near the premises.
Where parking restrictions apply, you must inform us in advance and, where necessary, arrange suitable permits or authorisations. Any parking charges, fines or penalties that arise directly from your failure to provide accurate information or suitable arrangements may be added to your invoice.
You must ensure that the area where we are working is reasonably clear, safe and free from hazards. This includes securing pets, advising us of any known risks and complying with any safety instructions given by our team.
We handle most general, household and commercial rubbish, including mixed waste, furniture, appliances and garden waste, subject to our capacity and legal requirements.
However, we will not collect certain hazardous or prohibited items, which may include but are not limited to: asbestos, certain chemicals, clinical or medical waste, biohazardous materials, explosive or flammable substances, gas bottles, certain types of batteries and any materials classified as hazardous under applicable regulations.
If you are unsure whether your waste is suitable for collection, you must inform us before booking. If our team discovers prohibited or unsafe items on site, we may refuse to handle them and, if necessary, adjust the price or decline the job entirely. We are under no obligation to remove any item we reasonably consider unsafe or unlawful to carry.
We will transport and dispose of collected waste in accordance with applicable waste management, environmental and duty of care regulations in the United Kingdom.
We aim to maximise reuse and recycling wherever possible through appropriate sorting and delivery to authorised facilities. However, we cannot guarantee that all items will be recycled and make no representation that any particular item will be treated in a particular way.
By using our Services, you confirm that you are the owner of the waste or are authorised by the owner to arrange for its removal and disposal. Once we have loaded items onto our vehicle and you have agreed that the work is complete, ownership of those items transfers to us and you relinquish any claim to them.
You are responsible for:
Providing accurate information about the type, volume and condition of the waste.
Ensuring safe and reasonable access to the premises and the waste.
Obtaining any necessary permissions from landlords, building managers or neighbours.
Ensuring that no prohibited or hazardous items are included, unless explicitly agreed and legally permissible.
Checking that all items you want removed are clearly identified and that no items you wish to keep are inadvertently mixed with the waste.
We are not responsible for removing items that have not been clearly presented as waste and we will not be liable for the removal of items which you or your representatives have wrongly designated as waste.
We will carry out the Services with reasonable care and skill. If we fail to do so, we may, at our discretion, repeat the service or offer a partial or full refund of the price paid, where appropriate.
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter which cannot be excluded under applicable law.
Subject to the previous paragraph, we will not be liable for:
Any loss of profit, business, revenue, goodwill or anticipated savings.
Any indirect or consequential loss or damage.
Any loss arising from delays, cancellations or rescheduling due to circumstances beyond our reasonable control.
Our total liability for any claim arising out of or in connection with the Services will be limited to the amount paid or payable by you for the specific job giving rise to the claim.
You are responsible for informing us of any fragile items, delicate surfaces or specific risks before we start work. While our team will take reasonable care, we are not liable for minor cosmetic damage or wear and tear that may reasonably occur when removing bulky or heavy items through tight spaces, unless caused by our negligence.
If you are dissatisfied with any aspect of our rubbish clearance or waste collection services, you should notify us as soon as possible, and in any event within 48 hours of completion of the job.
We will investigate your complaint and may request further information, including photographs or a site visit. Where we find that we have not provided the Services with reasonable care and skill, we will seek to resolve the matter fairly, which may include repeating the work or offering an appropriate refund or partial refund.
Any dispute that cannot be resolved through our internal complaints process may be referred to the courts of England and Wales, as set out in the governing law clause below.
We will use your personal information only for the purposes of managing your booking, providing the Services, processing payment, handling complaints and complying with legal obligations.
We will take reasonable steps to keep your information secure and will not sell your details to third parties. We may share your information with trusted partners or service providers where necessary to deliver the Services or comply with legal requirements.
We may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, our business operations or the nature of our services.
The version of the Terms and Conditions that applies to your booking will be the version in force at the time you make your booking. We recommend that you review this page periodically to stay informed of any changes.
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Rubbish Clearance Streatham.
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall, to the extent required, be deemed deleted and the remaining provisions shall continue in full force and effect.
These Terms and Conditions, together with any written quotation or booking confirmation provided by us, constitute the entire agreement between you and us in relation to the provision of rubbish clearance and waste collection services and supersede any prior understandings, communications or agreements, whether written or oral.
By booking or using the Services of Rubbish Clearance Streatham, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
Read the terms and conditions for Rubbish Clearance Streatham, including booking, payments, cancellations, liability, waste regulations and governing law for our rubbish removal services.
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