This Privacy Policy explains how Rubbish Clearance Streatham collects, uses, stores and protects your personal data in connection with our rubbish removal and related services. It also sets out your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Rubbish Clearance Streatham customers in our service area, as well as anyone who contacts us to request information, a quote or a booking.
Rubbish Clearance Streatham is a waste removal service provider operating in the Streatham area and surrounding locations. For the purposes of data protection law, we act as the data controller in respect of the personal data we collect and process about you in the course of running our business and providing our services.
We may collect and process the following categories of personal data when you contact us, request a quote, make a booking, or use our services:
Identification and contact details, such as your name, address, email address and telephone number.
Service details, such as property access information, preferred dates and times, description of waste to be collected, and any specific instructions you provide.
Billing and payment information, such as invoice details, payment status and transaction records. Card details, if processed, are handled securely by third party payment processors and are not stored by us beyond what is necessary for the transaction.
Communication records, such as emails, messages, call notes, and any feedback or complaints you submit to us.
Technical usage data, such as your IP address, basic device and browser information, and details about how you interact with our website or online forms, where applicable and subject to cookie or similar technology settings.
We collect personal data directly from you when you contact us by phone, email, online form or other communication channels, when you request a quote or booking, or when you enter into a contract with us for rubbish clearance services. We may also collect limited data indirectly, such as technical data from your device when you visit our website, or basic contact details from third parties if someone books a service on your behalf and provides your information as a contact person.
We only process your personal data where we have a lawful basis to do so under data protection law. Depending on the specific activity, we rely on one or more of the following lawful bases:
Contract. We process your data when it is necessary for entering into or performing a contract with you. This includes handling enquiries, providing quotes, managing bookings, delivering rubbish clearance services, issuing invoices and taking payment.
Legal obligation. We process personal data where necessary to comply with our legal and regulatory obligations, such as tax and accounting requirements, record keeping related to waste disposal, and responding to lawful requests from public authorities.
Legitimate interests. We process data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes improving our services, managing our relationship with you, maintaining security, preventing fraud, and handling feedback or complaints.
Consent. In limited cases, we may rely on your consent, for example for certain marketing communications, where required by law. You can withdraw your consent at any time by contacting us using the details provided in this policy or by following the opt out instructions in the communication you receive.
We use the personal data we collect for the following purposes:
To respond to your enquiries, provide quotes and manage bookings for rubbish clearance or related services.
To perform our contract with you, including attending your property, carrying out waste removal and providing customer support.
To issue invoices, process payments, manage debt recovery where necessary and keep proper financial and tax records.
To maintain accurate business records, analyse service performance, and improve our operations, processes and customer experience.
To communicate with you about changes to our terms, services or this Privacy Policy where appropriate.
To protect our business from fraud, misuse and security incidents, and to exercise or defend our legal rights and claims.
To send you marketing communications about similar services that we believe may be of interest to you, where lawful to do so and subject to your rights to object or opt out.
We may share your personal data with trusted third parties that act as data processors on our behalf. These service providers only process your data in accordance with our instructions and for the purposes set out in this policy. Examples of such processors may include:
IT and hosting providers that support our business systems, website and email services.
Payment processors that handle card or online payments securely.
Professional advisers such as accountants or legal advisers, who may access limited personal data for compliance and advisory purposes.
We may also share personal data with other third parties in the following situations:
Where required by law, regulation or court order, or to respond to lawful requests from public authorities.
Where necessary to establish, exercise or defend legal claims or to protect our rights, property or safety, or those of our customers or others.
Where we are involved in a business sale, merger or reorganisation, in which case your data may be transferred to a new owner, subject to appropriate confidentiality protections.
We do not sell your personal data to third parties.
Our core operations are based in the United Kingdom. Where our service providers or their systems are located outside the UK or the European Economic Area, we will take appropriate steps to ensure that your personal data is protected in accordance with applicable data protection law. This may include relying on adequacy regulations or implementing standard contractual clauses and other safeguards.
We keep your personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
In general, we retain customer records and associated personal data for a period that allows us to manage contracts, handle any queries or disputes and meet statutory retention obligations. In many cases this will be up to six years from the end of our relationship with you, although some records may be kept for shorter or longer periods where required by law or where necessary for the establishment, exercise or defence of legal claims.
When personal data is no longer required, we will delete it or anonymise it so that it can no longer be associated with you.
We take appropriate technical and organisational measures to protect the personal data we hold from loss, misuse, unauthorised access, disclosure, alteration or destruction. These measures include access controls, secure storage, staff awareness and training, and appropriate contractual safeguards with third party processors. While we take reasonable steps to protect your data, no method of transmission or storage can be guaranteed as completely secure.
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Rubbish Clearance Streatham customers in our service area, subject to certain conditions and exceptions set out in the law. Your rights include:
Right of access. You can request confirmation that we process your personal data and ask for a copy of the data we hold about you.
Right to rectification. You can ask us to correct inaccurate or incomplete personal data.
Right to erasure. You can, in certain circumstances, request that we delete your personal data where there is no good reason for us to continue processing it.
Right to restriction. You can request that we restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection you have raised.
Right to data portability. In some cases, you can request that we provide your personal data in a structured, commonly used and machine readable format, or that we transmit it directly to another controller where technically feasible.
Right to object. You can object to our processing of your personal data where we rely on legitimate interests, including profiling based on those interests. You also have an absolute right to object at any time to the use of your personal data for direct marketing.
Rights in relation to automated decision making. You have rights in relation to decisions made solely by automated means if they have legal or similarly significant effects on you. Rubbish Clearance Streatham does not typically make such decisions in relation to customers.
To exercise any of these rights, or to ask questions about how your data is used, you can contact us using the contact details provided to you in our service communications or documentation. We may need to request specific information from you to help us confirm your identity before we respond.
If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK Information Commissioner's Office, which is the supervisory authority for data protection issues in the United Kingdom.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs. Any updated version will apply to all customers in our service area from the date it is published. We encourage you to review this policy periodically to stay informed about how we protect your personal data.
GDPR-compliant privacy policy for Rubbish Clearance Streatham customers, explaining what personal data we collect, why we use it, how long we keep it, and your data protection rights.
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